How to Follow Up on My Tickets?

Hello Seller!

At Intercorp Seller Center, we know how valuable it is for you to keep track of all the tickets you've generated in our Support area.

That's why we've created this article to help you stay updated on the current status of your tickets quickly and easily.

Here's how you can do it!

To get started, simply log in to our Intercorp Retail Seller Center platform. Once you're in, click on "Mailbox." 

Next, go to the "Service tickets" section. 

Here you will find all your created tickets and their current status (Open, In Progress, Resolved, Waiting for Your Response, and Closed).

To access and review a ticket, simply click on the corresponding request.

Once you've entered your ticket, you'll find the advisor's response to your inquiry or request. You can also reply to the response by clicking on the comments box, and once you're ready, click the "Submit" button.

At Intecorp Seller Center, we are committed to providing you with exceptional support service. We hope this process helps you maintain control and track your inquiries easily and efficiently.

We are here to assist you with anything you need!

Until next time!